Membership Agreement

PROTİM HEARING MEMBERSHIP AGREEMENT

1. PARTIES

This Membership Agreement ("Agreement") is concluded between PROTİME İŞİTME CİHAZLARI SANAYİ VE TİCARET ANONİM ŞİRKETİ, Mersis No: 0733041488900018, Tax Office: Kocatepe, Tax Number: 7330414889, located at Dervişpaşa Mah. Atatürk Cad. No: 53/D Merkez/Afyonkarahisar (hereinafter referred to as “PROTİM HEARING”) and the user who becomes a member of the website www.protimisitme.com ("Site") under the conditions specified below ("Member").

PROTİM HEARING and the Member shall be referred to jointly as the “Parties”.

2. SUBJECT OF THE AGREEMENT

The subject of this Agreement is to determine the terms of use for the services offered through the Site owned by PROTİM HEARING and the rights and obligations of the Parties.

3. DEFINITIONS

Site: The website operating under the domain name www.protimisitme.com.
Member: The natural or legal person who registers on the Site and benefits from the services offered, under the terms specified in this Agreement.
Product: All items offered for sale on the Site such as hearing aids, batteries, cleaning and maintenance products, and other accessories.
Service: Services offered via the Site, including hearing aid sales, scheduling of service, maintenance and repair appointments.
KVKK: Personal Data Protection Law numbered 6698.
Distance Sales Agreement: A contract that must be separately approved by the Member for each product purchase via the Site, detailing the product specifications, price, delivery, and right of withdrawal.

4. MEMBERSHIP CONDITIONS AND OBLIGATIONS

4.1. Membership is completed by accurately and completely filling in the required identity and contact information on the relevant section of the Site by the person who wants to become a member. The Member declares and undertakes that the provided information is accurate.

4.2. To become a Member, one must be at least 18 years old and have the legal capacity to act.

4.3. The membership account (username and password) is personal. The Member is responsible for the confidentiality and security of this information. Sharing or transferring membership information to third parties is prohibited.

4.4. The Member agrees to use the Site in accordance with laws, public morals, general etiquette rules, and the provisions of this Agreement.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1. Member’s Rights and Obligations:

5.1.1. The Member is personally responsible for all transactions performed and content shared on the Site.

5.1.2. To purchase a hearing aid, the Member must submit a valid medical prescription or audiogram (hearing test result) by the method requested by PROTİM HEARING (e.g., upload to the system or send by email). The accuracy and currency of the document is the Member’s responsibility. Hearing aid sales without valid documentation will not be processed.

5.1.3. The Member agrees to read and approve the Distance Sales Agreement for each product purchased.

5.1.4. The Member may not copy, reproduce, or use any content on the Site (text, image, logo, etc.) for commercial purposes without permission.

5.1.5. The Member may not engage in activities or use software that would threaten the security of the Site or other users, or hinder or slow down the functioning of the Site.

5.2. PROTİM HEARING’s Rights and Obligations:

5.2.1. PROTİM HEARING reserves the right to change the prices and information of the products and services offered on the Site without prior notice.

5.2.2. PROTİM HEARING has the right to suspend or terminate the membership unilaterally and without prior notice if it determines that the Member has violated the provisions of this Agreement.

5.2.3. PROTİM HEARING may request additional information and documents from the Member due to legal obligations and regulations (e.g., Medical Device Sales, Advertising, and Promotion Regulation).

5.2.4. PROTİM HEARING will make every effort to ensure the Site operates uninterrupted and error-free. However, it cannot be held responsible for interruptions due to technical malfunctions, cyber-attacks, or force majeure.

5.2.5. The Site may contain links to other websites. PROTİM HEARING is not responsible for the privacy practices or content of those sites accessed through such links.

6. SERVICE, MAINTENANCE AND REPAIR SERVICES

6.1. The Member can request service, maintenance, or repair for their hearing aid via the Site.

6.2. The terms, fees, estimated repair durations, and warranty conditions for the service will be specified at the time of the service request or separately.

6.3. Before sending the device for repair, the Member is responsible for packaging it properly and preventing damage during shipping.

7. PRIVACY AND PROTECTION OF PERSONAL DATA

PROTİM HEARING gives importance to the privacy and security of the Member’s personal data. Personal data collected during membership and use of the Site are processed and protected in accordance with the KVKK. For more detailed information, please refer to the "Privacy Policy and Personal Data Protection Statement" and the "Clarification Text" available on the Site. By becoming a member, the Member accepts that they have read and understood these documents.

8. INTELLECTUAL PROPERTY RIGHTS

The "PROTİM HEARING" brand and logo, Site design, software, content, and all intellectual property rights related to the Site belong to PROTİM HEARING. The Member may not engage in any activity that would violate these rights.

9. RIGHT OF WITHDRAWAL AND RETURN CONDITIONS

The Member’s right of withdrawal and return conditions regarding purchased products are detailed in the Distance Sales Agreement that must be approved for each purchase, in accordance with the Consumer Protection Law No. 6502, Distance Sales Regulation, and Medical Device Regulations. The Member acknowledges that return conditions may vary for products with hygiene and health sensitivity (e.g., in-ear devices, ear molds, batteries).

10. TERMINATION OF THE AGREEMENT

This Agreement shall remain in effect until the Member cancels their membership or the membership is canceled by PROTİM HEARING. The Member may request termination of their membership at any time through the Site. PROTİM HEARING may unilaterally terminate the Agreement in case of the Member’s breach of its provisions.

11. DISPUTE RESOLUTION

In the event of any dispute arising from the implementation of this Agreement, Turkish Law shall apply and Afyonkarahisar Courts and Enforcement Offices shall have jurisdiction.

12. NOTIFICATIONS AND NOTICES

All notifications under this Agreement shall be made via PROTİM HEARING’s official email address and the email address provided by the Member in the membership form. The Member acknowledges that the email address provided is a valid address for official correspondence.

13. ENFORCEMENT

This Agreement, consisting of 13 (thirteen) articles, enters into force upon the Member’s electronic approval. By completing the membership form and selecting the “I have read, understood, and accept the Membership Agreement” option, the Member is deemed to have read, understood, and accepted all provisions of this Agreement.

PROTİM HEARING

PROTİME İŞİTME CİHAZLARI SANAYİ VE TİCARET ANONİM ŞİRKETİ